Customer Service

TIDEWATER WORKSHOP IS COMMITTED TO 100% CUSTOMER SATISFACTION ON EVERY ORDER FROM EVERY CUSTOMER. IF YOU ARE HAVING AN ISSUE, PLEASE EMAIL US AT OUR NEW CUSTOMER CARE CENTER:

CUSTOMERS@TIDEWATERWORKSHOP.COM.

IF YOU NEED SPECIAL ATTENTION, HAVE A QUESTION, OR FEEL OUR SERVICE SO FAR HAS NOT MET YOUR EXPECTATIONS, PLEASE EMAIL OUR CEO WITH YOUR ORDER # IN THE SUBJECT LINE AND YOUR NAME AND CONTACT INFORMATION ONLY IN THE BODY OF THE EMAIL:

HELP@TIDEWATERWORKSHOP.COM.

A word about our "average" positive BBB rating. The BBB ranking of Tidewater Workshop does not accurately reflect our customer experience which was recently rated 99.995% positive by our online affiliates. If you are considering contacting the BBB in your hometown (instead of our CEO) because of the inflated search engine ranking and an issue with your order, please re-read the terms and conditions we mutually agreed to at he time of your order. Our terms and conditions, which include a reference to the BBB, are located on our Privacy Policy page.

Online Forms:

To request a catalog using our online form, click here.
To unsubscribe from email special offers, click here.
To receive an email when an unavailable item is back in stock, click here.

Email:

Send email to customers @ tidewaterworkshop.com (remove spaces.

PLEASE NOTE: WE DO NOT MAINTAIN STAFF TO PROVIDE EMAIL RESPONSE FOR ORDER SHIPPING-RELATED EMAIL QUESTIONS. ALL SHIPPING-RELATED QUESTIONS SHOULD BE DIRECTED TO OUR TRAINED TELEPHONE STAFF BY CALLING OUR 800 NUMBER.

(Orders cannot be placed or cancelled via email. Orders can be placed online through our online store or by calling 1.800.666.TIDE (8433). Orders can only be cancelled by contacting our customer service representatives during regular business hours. Voicemail and/or email cancellations are not accepted. Should you find it necessary to cancel an existing order, you will be given an order cancellation number from our representative at the time of your call.)

Telephone & URGENT Contact/Action Requests:

All of our departments are open from 8AM to 4:30PM, Eastern Time, Monday through Friday. All calls placed outside of those hours or during peak call times will have the option to leave voice mail, which we check and reply to as soon as possible. This time of year we experience a spike in telephone order, status, inquiry, and question-related phone calls. If you need to leave a voicemail, please very briefly provide in this order; YOUR NAME, ORDER NUMBER, TELEPHONE NUMBER, and HOME STATE along with exactly what you need and SPEAK VERY SLOWLY. We have had a number of callers complain about the lack of a call back who failed to leave a message with the above information stated clearly and slowly.

We are currently running at least 4-6 weeks behind our original estimated order ship dates on some items, longer on a few, and shorter than a week behind on most others. Please be patient as we are working 2 shifts daily and anticipate having all orders shipped at the original estimated date with the next couple weeks. We appreciate your business and, since most of our customers are repeat buyers, look forward to hearing from you again soon. For more information about "WHERE'S MY ORDER?" click on the FAQ link at the top of every page.

IF YOU ARE HAVING A PROBLEM THAT YOU ARE NOT GETTING RESOLVED TO YOUR SATISFACTION, BEFORE YOU DO ANYTHING, PLEASE EMAIL THE FOUNDER & CEO OF TIDEWATER WORKSHOP, PETER CAPORILLI, DIRECTLY AT ceo@tidewaterworkshop.com. Please put your Order Number in the Subject line (BEFORE you decide to cancel) and your name and contact information only in the body of the email.

For a complete listing of our customer service options, menu of frequently asked customer care issues, plans for a lifetime of care for you and your Tidewater Workshop experience, please click on our FAQ tab AND PLEASE BE SURE TO READ OUR PRIVACY POLICY PAGE located under the ABOUT US tab at the top of every web page.

To place an order: 1-800-666-TIDE (8433)
For Customer Service: 1-800-666-8433
Fax: (609) 241-8892
For executive offices and local callers: (609) 241-8916

Postal Mail:

Our postal mailing address is:Tidewater Workshop PO Box 456 Oceanville, NJ 08231
Orders may be addressed to that address.
Customer Service correspondence may be put to the attention of that department.
Letters to the owners of Tidewater may be put to the attention of the Caporilli Family.

Our physical address is:: Tidewater Workshop 1 North New York Road, Suite 15, Galloway NJ 08205; If you would like to visit us in person, please call 609-241-8916 for our current Retail hours.