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- Please click
on the question you are interested in, or scroll down for all
questions with answers. You may also want to visit our
Help page for additional information relating more specifically
to functions and use of this site.
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Is Tidewater Workshop furniture shipped finished or unfinished? |
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Does the furniture require any assembly? |
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WHERE IS MY ORDER? |
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What kind of stain, paint or finish should I use? |
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Does Tidewater Workshop sell stain, paint or finish? |
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Does Tidewater Workshop sell replacement parts for the furniture? |
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Can the furniture be shipped to areas outside the United States? |
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Does Tidewater Workshop offer wholesale discounts? |
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I'm buying your furniture as a gift. Can you include a card? |
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Do you have a store we can visit? |
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Is children's furniture available for sale? |
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Are arbors or trellises available for sale? |
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Are there factory seconds available all the time? |
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Can factory seconds be shipped? |
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I saw two different 'special free offers' advertised. Can
I get both? |
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Is Tidewater Workshop furniture shipped finished or unfinished?
All of our furniture is shipped natural and unfinished, but can be
painted, stained, finished, or left alone to weather to a lovely silvery-grey.
Does your furniture
require assembly? Most of our products do require some
simple assembly, while some are shipped fully assembled. Our benches,
swings and chairs arrive in four easy to assemble components - the
back, seat and two arm/leg sections. For more information about assembly,
plus actual assembly instructions for our products, please see our
Assembly page.
WHERE IS MY ORDER?
Tidewater Workshop typically ships MOST items in 3-4 weeks. PLEASE BE ADVISED WE ARE TAKING 4-6 WEEKS LONGER THAN THE STATED SHIPPING TIME FOR MANY OF OUR POPULAR ITEMS. PLEASE DO NOT EMAIL US REGARDING STATUS. WE HAVE TRAINED PHONE OPERATORS PREPARED TO PROVIDE TRACKING AND OTHER SHIPPING INFORMATION, BUT DUE TO THE COMPLEX AND VARIED NATURE OF EMAIL CORRESPONDENCE, IT IS IMPOSSIBLE FOR US TO PROVIDE ACCURATE AND TIMELY INFORMATION VIA EMAIL. JUST GIVE US A CALL INSTEAD.
Some items, including sale items or items that are part of large orders, can take a little longer. During some months it may take 6-8 weeks for delivery of some items. Because of this, our staff sometimes has difficulty keeping up with the volume of phone calls and emails regarding status. WE HAVE NOT FORGOTTEN YOU!!!! We refuse to hire inexperienced staff to help with the brief spike in contact because the service you would receive would be less than if you waited for a return call or email.
VERY IMPORTANT: If you think something is terribly wrong, PLEASE email our CEO, Peter Caporilli, at help@tidewaterworkshop.com. Please put your Order Number in the Subject line (BEFORE you decide to cancel.) Our CEO will investigate your order number. If you have already been in contact with customer service, your issue will be given the highest priority and you will be contacted with the resolution to your problem. The CEO may or may not email you back depending on the nature of your issue or problem. In each and every case, though, we will take immediate action. Just put your Order Number in the Subject Line and your name and contact information ONLY in the body of the email.
What kind of stain, paint or finish should
I use? If you plan to stain your furniture, we suggest
using a semi-transparent stain, as this will still allow the wood
grain to show through nicely. Regardless of the color or type of finish
you decide to use, make sure that the product is made for outdoor
use (such as deck or trim paint or stain). Your local home store or
hardware store will have a variety of products, and they can recommend
the best product for your area.
Does Tidewater sell
stain, paint or finish? We offer four different stain colors that are our favorites as well as customer favorites. We also sell a clear finish, which we think is the best protective finish that you can use for
our products. In addition we offer a cleaner/restorer product for those of
you who wish to deeply clean your furniture or restore it back to
its natural, unweathered color. Click
here to go to our Finish page.
Does Tidewater Workshop sell replacement parts for the furniture? Yes, we do. Click here for information on furniture care and maintenance and ordering replacement parts.
Do you ship to areas
outside of the contiguous United States? While it is possible
for us to ship to areas outside of the contiguous United States, we
cannot offer any promotional shipping charge to orders shipping to these areas. If you
would like your order shipped to an area outside of the contiguous
United States (Alaska, Hawaii, Puerto Rico), please call for exact
shipping charges. For other areas that are not states or territories
of the US, we suggest using a third party service to receive the package
within the US and then ship it on to your foreign destination.
Does Tidewater Workshop
offer wholesale discounts? Because
we make our products ourselves, we are able to offer factory
- direct prices all year long, so we don't generally offer discounts
for large or wholesale orders. We do offer daily and monthly
specials, which you can find out about by calling our order department
at 1-800-666-8433, or check the front page of our website. To see
what our current coupons are, please click
here for our Coupon page.
What if my purchase is a gift? Can
it be shipped to a different address? We can ship your purchase to
any address you specify, as long as it is not a PO Box. We do not
include invoices which show the price of the order. We also
offer gift certificates, in case you're not quite sure which piece
of furniture your friend, loved one or coworker might want. We also
offer a Commemorative Brass Plate, which can serve as a lasting reminder
of your generosity, for only $25 more. We will engrave the plate with
your own personal message. If you would like a gift card added,
please let us know when you order, and indicate the message or occasion,
and we will be happy to include a card at no additional cost. Due
to the size of our products, we cannot offer any sort of gift wrapping.
Do you have a store we
can visit? You can visit our
corporate headquarters in Egg Harbor City, NJ, during certain hours,
where some of our pieces are on display.
We don't have a showroom, but if you call ahead, we'll be happy to
have available for you any pieces that you are interested in seeing.
Our workshop itself is not open to the public. Please click here for more information.
Do you make children's
furniture? Yes! We've brought back special edition
children's furniture, including a Monet Seat and Adirondack Chairs. Click here to see our
children's furniture.
Do you make arbors, or trellises?
Unfortunately we do not offer an arbor or trellis at this time. Click
here if you would like to be notified in the future if arbors or trellises (or any other products that we do not currently offer)become available.
Can I buy factory seconds
any time, or just when you announce a sale? Factory seconds
are not available all the time. The best time to get them is when
we have a sale. See our Factory Seconds
page for more information.
Do you ship factory seconds? No.
Unfortunately, we are completely unable to ship factory seconds. Since
prices are already so low, (up to 80% off ) we don't offer shipping.
In addition, all seconds are fully assembled, and therefore too large
to ship via UPS. Any seconds furniture must be picked up by the customer.
I saw your ad in Better
Homes & Gardens, and there was a free planter with a 4' Classic
Bench purchase. Then I looked in Fine Gardening, and saw a free Family
Plate offer with a 4' Classic Bench purchase. Which one is valid?
Can I get both? (please note: these are
examples, and not current specials.) We like to offer
our customers a number of different free deals and special offers,
and from time to time, these offers will differ according to magazine
or season. Most offers are limited time, so if the offer you would
like is from a while ago, please call one of our customer service
representatives at 1-800-666-8433 to check the availability. For special
free offers and giveaways, our policy is one
free gift per household per order.
What about privacy? Tidewater Workshop respects the privacy of our customers. Any and all communication in any form (including but not limited to transactional detail, written, verbal communication or conversation, email, and advertising) between Tidewater Workshop (including but not limited to its officers, employees, and suppliers) and its customers is copyright at the time of its transmission and may not be copied, reproduced, retransmitted or otherwise diseminated in any form to any other party without the express written consent of the CEO of Tidewater Workshop AND our customer. Tidewater Workshop will respect and enforce this copyright with respect to any online posting, communication of any form to a third party.
Please rest assured that all of us at Tidewater Workshop seriously value your safe, secure, and private transaction with us.
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Special offers, prices and free gifts expire at midnight tonight, 
